It's been over a month since I asked that they cancel my account. They haven't even bothered to respond to that support ticket. I can still log in and use the control panel, etc. It makes me wonder if they even bother to update their Linux servers with new security updates.
I can't stress the following enough, "Don't do business with Hostingpuppy.com"
Don't just take my word for it, try emailing them at email@example.com and ask them how long it takes them to respond to support tickets. I doubt they will even respond to emails.